Refund policy
Refund Policy- All sales made to Sarah King Artwork are final.
Commission Artwork
Commission Artwork is non-refundable after the preliminary sketch and first payment have been made. Customers should not expect a refund if the artwork is not what they expect or if they did'nt like it. If no communication by me has been made in return on a commissioned piece of work within seven (7 days) of an inquiry the purchaser is entitled to a refund. If I am unable to meet the deadline agreed upon the customer is entitled to a partial refund.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Sarah King Artwork is not responsible for any damages that may occur in transit. We will always do our best to ensure your order is packaged safely and securely. However, we can not control how packages are cared for once they have been shipped out.
If your item has been damaged, lost, or stolen you may Contact us directly. We will work with you on this issue.
For Damaged Items: Please provide picture proof if possible within 48 hours of receiving your product.
For Lost/Stolen Items: If your item has been marked as delivered but has not shown up, please contact your local USPS store first. There have been instances where tracking codes indicate an item as delivered when it has not been. When this happens, packages are usually delivered within the next day or two. If after 3 days your package has still not arrived, file a complaint with your local post office and see if they can give you the name of who was delivering your package that day. Once you have gone through these steps, please forward us any information you have on the case; such as tracking number, tracking info, email to/from your local post office, postal worker name, claim ID etc. We will work with you to find your package, or replace it when necessary.
WHAT HAPPENS IF AN ITEM ARRIVES TO ME BROKEN?
Please be assured that we take great care in packaging our items to prevent damage in shipment. However, once the package leaves our shop, it is in the hands of the postal service. If your item was damaged in transit, please reach out and send us a photo via email within 3 days of receiving your package. If we do not receive a photo via email within 3 days of receiving the package, we unfortunately will not be able to replace your items. Replacements are issued depending upon availability of product.
WHAT HAPPENS IF MY PACKAGE GETS LOST IN TRANSIT?
Sarah King Artwork is NOT responsible for packages that are lost or damaged during shipping. If it seems like your package may be lost in transit, please allow extra lead time for the package to arrive. Occasionally packages may take a longer or alternate route, but they will still arrive to your address. If for some reason your package does not arrive, please contact USPS and file a claim with your tracking number so they can better assist you in locating the package.
Sarah King Artwork IS NOT RESPONSIBLE FOR ANY CUSTOMER INPUT ERROR.
***PLEASE be mindful to include the correct address, any promo codes, and correct credit card information at checkout. We are NOT responsible for customer input error! Promos cannot be added after an order has been placed. Changes to address can not be made once the package has shipped. If an order is returned to us due to incorrect shipping address, the buyer is responsible for additional shipping fees to resend the package.***
You can always contact us for any return question at sarahkingartwork@gmail.com.
CAN I RETURN MY ORDER?
ALL SALES ARE FINAL. At this time, we do not accept any returns. Unless you are sent the wrong item by any chance, returns will not be accepted. Please carefully check product descriptions before purchasing. If you are unhappy with your order, please reach out to us via email so we can make it right!
CAN I CANCEL MY ORDER?
If for some reason you need to cancel your order, please contact us immediately. Once your order has been shipped, we can no longer cancel it for you.
IF YOU HAVE ANY QUESTIONS OR CONCERNS, PLEASE EMAIL US AT CONTACT